Our 100% Satisfaction Guarantee is the standard that our company lives by. If you are not completely satisfied with your service, we will come back out and clean anything that was missed, free of charge. This isn’t something that usually happens, so when it does we are grateful for the opportunity to make things right.
If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
Yes! Your billing information is encrypted from start to finish. Be sure to always check for the padlock icon in the website address bar to ensure that your information is safe, no matter where you are on the web.
If anything should go wrong during your service, please don’t hesitate to contact us right away at (513) 866-7043 and we will correct and take care of the issue as soon as possible.
Yes, you can! We thoroughly interview and vet all of our cleaners as well as run a detailed, nationwide background check in our hiring process.
You can do as much or as little preparation for your service as you would like. However, your cleaners reserve the right to reassess the scope of the job if they feel that there is more work than what was agreed upon in the original order. This usually isn’t an issue, but if anything changes with your booking, please let us know within 24 hours of the scheduled service. We want to make sure that your cleaners are properly prepared, adequately compensated for their effort, and that you are completely happy with your cleaning!
Absolutely! Tips are not required but are always appreciated. It will make your cleaners’ day! You can tip in cash directly, or you can also let us know after your service is complete how much you would like to tip and we can add it to the total.
On the day before your service, a hold will be placed on the card you used during the booking process. This is only to ensure that billing will go smoothly the following day, you are not charged at this time. Once your service is complete, we will charge the card on file and send you a receipt, completing the process. Your cleaners will not be paid until your payment has been made, so we strive to make this process as seamless as possible.
That’s entirely up to you! You can be home for your service, or you can provide keys/access codes on the booking page notes section for your cleaners. Whatever works best for your schedule. For our recurring clients, they provide a lock box at the home with a key so that their cleaners simply use that key to enter the home, then place it back in the lock box for the next service. We recommend the lock box, as you can easily change the access code for any reason.
To account for travel and variations in cleaning times between appointments, we extend a 1-hour arrival window to your cleaners. If they will be later than the arrival window, we will contact you as soon as possible to make arrangements in the event that your service time needs to be adjusted or rescheduled to another day. This is a very rare occurrence, but we want to make sure we have solutions in place, should the need arise.
Late Reschedule/Cancellation/Lock-Out Fees: Please understand that unlike other industries such as retail, hairdressers, etc. we do not have the luxury of walk-in customers to supplement our schedules when a client cancels without enough notice. When we schedule your service appointment, we reserve that time for you. Your cleaners depend on your service being scheduled for them to make their living and cancellations cost them dearly.
Please carefully read the policies below, as we must adhere strictly to them to prevent lost revenue for our domestic professionals.
For Rescheduling/Canceling A Service: Please email us at [email protected] or call/text us at (513) 866-7043 at least 24 hours before your scheduled service during business hours (8:00 a.m. – 6:00 p.m. excluding Sundays). If a service appointment is rescheduled/cancelled less than 24 hours in advance, a cancellation fee of $100 will be charged to the card on file. If you are a Weekly client and would like to skip the week of your scheduled service, your next scheduled cleaning will be at the Bi-Weekly rate. After that, your recurring services will go back to your original rate (depending on how many weeks you skip).
Same-Day Cancellation Or Lock-Out Fee: If you cancel the day of service or if your cleaner is unable to enter the property, you will be charged 50% or a $100 late cancellation fee.
Delay in Access: If you insist on a specific time, please be advised that if our scheduling does have any down/wait time that we will try our best to work with you to meet your needs. We may need to charge you an additional fee to cover the time that our cleaners are asked to wait before accessing your home or place of business.
We stand by our 100% Satisfaction Guarantee, and your cleaning professionals take pride in providing the best service they absolutely can. In the event that you are unhappy with your service, we ask that you please contact us within 24 hours of your service and allow your cleaning professionals to return and correct any issues within 3 days of the original service.
We appreciate the chance to make things right with a re-cleaning before any refunds. Per our policy, we can’t issue any refunds without doing a re-cleaning first.
No, you are never locked into a long term contract. If you choose our recurring services, then later decide to cancel, simply notify us per our cancellation/rescheduling policy and we will be happy to modify your service schedule.
Complete Privacy Policy can be viewed Here. Please don’t hesitate to reach out to us with any questions.
(513) 866-7043
Complete Terms & Conditions can be viewed Here. Please don’t hesitate to reach out to us with any questions.
(513) 866-7043
Trust. Our philosophy is, we won’t send anyone to your home unless we are comfortable having them in our own. Can you find a cleaner on your own without our help? Absolutely, you can, but we spend a great deal of effort and financial resources on interviews, background checks, work history, etc. to ensure we are providing the highest-quality teams to our clients, and we feel that you will agree that our professionals are thorough, friendly, and dedicated to performing to the best of their ability each and every service.
Scheduling & Communication. We’re always able to fill the needs of the client using our world-class scheduling software. We will also communicate any changes to your service throughout the process and are available during business hours to assist you with any needs or concerns.
Flexibility. We pride ourselves in providing our cleaners with the flexibility they need to serve our clients while working within a schedule that’s comfortable for them, affording them the time and freedom to spend quality time with their families.
Can I supply Maid Refresh’s cleaners with equipment that I prefer them to use? Yes! One of the things that our clients enjoy is the open communication and teamwork they experience with our cleaners. Do you have precious materials in your home, like stainless steel or marble? Are there chemicals that you may be allergic to? Just contact us before your service, or tell your cleaners when they arrive and they will be eager to accommodate.
Safety & Security. Security is a major factor in hiring the perfect house cleaner for your home and your family. Maid Refresh does a national and local criminal background check before we add any cleaners to our registry. To provide additional security, we also recommend that you purchase a lock box for your home so that no one else can enter.
Client & Cleaner Teamwork. You may tell the cleaner what to do, just don’t show them how to do it. If you get too involved, you may inherit employment responsibilities. The best way to avoid this is to leave a written list for the cleaner before they begin the work. After the work is completed, we suggest doing an inspection with your cleaner before they leave.
Client & Cleaner Happiness. Something else that can sometimes be awkward is if it’s not working out between the cleaner and client, and the client finds themselves in the uncomfortable position of firing their cleaner. We can ensure that if a particular cleaner isn’t working out, we can provide a new cleaner that will be a better fit. It’s not just about the cleaning service, but it’s about the relationship, and we want to make sure the client and cleaner are both happy.
Yes, your cleaning professionals will be well-equipped with all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
Because we offer flat-rate pricing based on your cleaning preferences, you will never be caught off guard by the price at the end of a cleaning. Simply fill out our Booking page to see your price, choose a date for your service, and we take care of the rest!
Yes! Your cleaning professionals are ready to provide the perfect service for your home. You can find an explanation of our extras on our Services page, you will then be able to choose any of those extras on the Booking page. If you have any questions, please don’t hesitate to call us at (513) 866-7043.
We service Cincinnati and surrounding areas, including Northern Kentucky. Please don’t hesitate to reach out to us at [email protected] or (513) 866-7043 if you have any questions about whether we service your area or not.
Gift cards can be purchased Here and are delivered instantaneously via email.
If your home has not been professionally cleaned within the last month, selecting the Deep Clean option will give your cleaning professionals the time they need to achieve the highest-quality results. Once we have performed a Deep Clean, our Standard Clean will be the perfect choice for recurring services!
Living Areas & Bedrooms
Bathrooms
Kitchen
Our Standard Cleaning is perfect for recurring services on a home that has been professionally cleaned within the last month and is in average condition for a well-maintained home.
If this is your first time booking with us we require the Deep Clean to ensure your cleaning professionals have the time they need to achieve highest-quality results.
Living Areas & Bedrooms
Bathrooms
Kitchen
Our top to bottom, most thorough clean!
If you are a homeowner, landlord, property manager, tenant, buyer, or seller in need of a professional cleaning service, our Move In/Move Out option will provide you with a thorough cleaning that will prepare the home for you or the new family! (Please ensure that the home is empty prior to our service. We will need electricity and water.
For this service, we provide a solution for any requests you may have, including extras that usually would be considered add-ons. It is important that you accurately estimate the time required when booking this service so that your cleaning professionals have the time they need to perform the requested services. 2-hour minimum.
Inside Refrigerator
Wipe down & disinfect. Does not include freezer unless requested. Please empty refrigerator prior to service.
Inside Oven
Clean & De-Grease inside oven.
Inside Microwave
Clean & De-Grease inside Microwave.
Inside Kitchen Cabinets
Clean interior cabinets and drawers in kitchen. Please empty cabinets and drawers prior to service.
Pet Hair Removal
Pets are awesome, but messy! This extra provides additional time to remove pet hair from floors and carpets. We err on the side of caution with Upholstery (fabrics can be very gentle).
Wash Dishes
Wash and Dry dishes. Please communicate specific dishes, pots, pans, etc. needs on the day of your service.
Wash Laundry
Wash, Dry, and Fold. Please communicate specific garment needs on the day of your service.
Interior Windows
Clean inside of reachable windows.
Window Blinds
Dust and wipe down reachable blinds. We do not thoroughly clean plastic or metal mini blinds due to danger of breaking.
Baseboards
Dust and wipe down baseboards.
Finished Basement
Standard Cleaning of finished basement. See Standard Cleaning details
Organizing (per/hour)
Light organizing of: closets, cabinets and drawers, clothes and linens, de-cluttering, and light unpacking. $45/hr/cleaner, so if you choose 1 hour and we send 2 cleaners, that will give them 30 minutes of Organizing time each. Please let your cleaners know what you need help organizing with the allotted time.
Our Standard Cleaning is perfect for recurring services on a home that has been professionally cleaned within the last month and is in average condition for a well-maintained home. If you are a first-time client, or if your home has not been professionally cleaned within the last month, selecting the Deep Clean option will give your cleaning professionals the extra time and additional equipment and supplies to achieve the high-quality results they are known for. Once a Deep Clean has been performed, our Standard Clean will be the perfect choice for recurring services!
If you have specific areas that you would like your cleaner to concentrate on during your Deep Clean service, just let us know and we’ll make sure to add those areas to the service order.
While your cleaning professionals do their absolute best every service, below we have listed items that, through years of experience, our cleaners have suggested we not offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss, we want to make sure both you and your cleaning professionals are happy!